1. What is dontforget.ie?
2. How do I register for this service?
3. What is the validation code?
4. What details do I need to give?
5. Who has access to my details?
6. How much does it cost?
7. Can I change my details once I am registered?
8. How many medicines can I get a reminder for?
9. Why was my text message reminder late?
10. How can I unsubscribe from this service?

1. What is dontforget.ie?
Dontforget.ie is a reminder service from Novartis, developed in association with Irishhealth.com, which is designed to assist patients on long-term medicines to take their medicines as prescribed.

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2. How do I register for this service?
Click on the 'Register' option on the homepage and fill in the required details.

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3. What is the validation code?
A validation code is sent to your mobile phone during the registration process to ensure that the number you have entered is correct. You will be asked to enter the code you received on the site to complete your registration.

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4. What details do I need to give?
You will be required to enter your name, gender, year of birth, medication and mobile phone number.

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5. Who has access to my details?
For more information, see our Privacy Notice.
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6. How much does it cost?
This service is offered free of charge to all users. Novartis reserves the right to alter the terms of service or withdraw the service entirely, having given users adequate advance notification.

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7. Can I change my details once I am registered?
Yes, you can change your details at any stage by clicking on the Change details/Unsubscribe page.

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8. How many medicines can I get a reminder for?
You can select to receive reminders for one medicine only.

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9. Why was my text message reminder late?
Prospective users should be aware that by their nature, SMS and web-based services are subject to delays or occasional unavailability. Consequently, while we endeavour to operate the service to the highest standards, this reminder service cannot and does not purport to guarantee precise delivery of SMS messages to users.

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10. How can I unsubscribe from this service?
You can unsubscribe from this service at any stage by clicking on the Change details/Unsubscribe page and selecting 'Unsubscribe'.

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