Frequently Asked Questions

Dontforget.ie is a reminder service from Novartis, developed in association with MedMedia Limited, which is designed to assist patients on long-term medicines to take their medicines as prescribed.

Click on the 'Register' option on the homepage and fill in the required details.

A validation code is sent to your mobile phone during the registration process to ensure that the number you have entered is correct. You will be asked to enter the code you received on the site to complete your registration.

You will be required to enter your name, gender, year of birth, medication and mobile phone number.

For more information, see our Privacy Notice.

This service is offered free of charge to all users. Novartis reserves the right to alter the terms of service or withdraw the service entirely, having given users adequate advance notification.

Yes, you can change your details at any stage by clicking on the Change details/Unsubscribe page.

You can select to receive reminders for one medicine only.

Prospective users should be aware that by their nature, SMS and web-based services are subject to delays or occasional unavailability. Consequently, while we endeavour to operate the service to the highest standards, this reminder service cannot and does not purport to guarantee precise delivery of SMS messages to users.

You can unsubscribe from this service at any stage by clicking on the Change details/Unsubscribe page and selecting 'Unsubscribe'.

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